Refund policy

Last updated 15 November 2026

If you are not happy with a High Turtle purchase, you can have a full refund within 14 days of buying it, for any reason. No questions asked.

How to ask for a refund

Our orders are processed by Paddle.com, our online reseller and Merchant of Record, so Paddle handles refunds.

Go to paddle.net, look up your order with the email address you used, and follow the steps to request a refund; or
write to us at hello@highturtle.com with your order number, and we will arrange it with Paddle.

The refund goes back to the payment method you used.

Refunds are also covered by Paddle's buyer terms. This policy does not affect any rights you have under consumer law.