Terms of service

Last updated 15 November 2026

1. Who we are

highturtle.com and the High Turtle products are provided by High Turtle LLC ("we", "us"), trading as High Turtle, of Sammamish, Washington, USA. When you buy or use a High Turtle product, your contract is with High Turtle LLC.

You can reach us at hello@highturtle.com.

2. Accepting these terms

By using this website or our products, you agree to these terms. If you do not agree, do not use them. If you use our products for an organization, you confirm you can accept these terms on its behalf.

3. Our companies and their products

High Turtle LLC is a holding company. It owns and operates AI companies that trade under their own names, such as Turtlebox. Nothing is sold on highturtle.com. Each company sells its products on its own website, and the terms, refund policy and prices on that website apply to those products. High Turtle does not sell consulting or other services.

If High Turtle itself ever sells a product, its page will say what is included and the price, and you will get a personal, non-exclusive, non-transferable license to use it in your own work. You may not resell, sublicense, share publicly or redistribute it.

4. Ordering and payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Prices are shown on each product page. Paddle calculates any sales tax or VAT at checkout and takes payment. Billing, taxes, cancellations and refunds are covered by Paddle's buyer terms, which you accept at checkout. Our refund policy explains how to get your money back.

5. AI features and outputs

Some of our companies' products use AI models to produce results. If you use them:

• You are responsible for what you put in (your prompts, files and data), for having the rights to use it, and for how you use what comes out.
• AI output can be wrong, incomplete or out of date. Check it before you rely on it. It is not legal, medical, financial or other professional advice, and should not be used for decisions in those areas without review by a qualified person.
• You must not use them to create or share illegal content, sexual content involving anyone without their consent (including deepfakes), hate speech or harassment, malware, content that reveals someone's private information (doxxing), or content meant to deceive people, and you must not try to get around the safety rules of the AI models they use (jailbreaking).
• Where we host content, we may remove anything that breaks these rules. To report content that infringes your rights, write to hello@highturtle.com and we will review it promptly.

6. Using the site and products properly

You must not use this website or our products:

• for anything unlawful, or to commit fraud or send spam;
• to infringe anyone's intellectual property or other rights;
• to interfere with their security, including uploading malware, probing or scanning for weaknesses, scraping, overloading them, or trying to get around access or license controls.

7. Ownership

We own the website, our products and everything in them, including software, text, designs and the High Turtle name and logo. Buying a product gives you a license to use it as described above, not ownership of it.

8. No guarantee of availability

We work to keep the website and products running well, but we do not promise they will always be available, uninterrupted or error-free. We may change or stop offering a product. If we stop a product you have paid for and cannot use any more, contact us.

9. Suspension and termination

We may suspend or end your access to a product, or cancel a license, if you materially break these terms, if a payment is not made or is reversed, if your use creates a security or fraud risk, or for repeated or serious violations. You can stop using our products at any time.

10. Warranties and liability

Apart from what these terms say and what the law requires, our products are provided "as is", without warranties of any kind. To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of data, profits or business, and our total liability for any claim is limited to the amount you paid us for the product in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law that cannot be excluded.

11. Governing law

These terms are governed by the laws of the State of Washington, USA. If you are a consumer, you also keep the protection of the laws of the country where you live.

12. Changes

We may update these terms. The date at the top shows the latest version. Changes do not affect purchases already made.

13. Contact

Questions about these terms: hello@highturtle.com. For help with an order or a payment, visit paddle.net.